Shipping policy

✅ Shipping Policy (UK)

1. Processing Time

All orders are processed within 5 business days.
Orders are not shipped or delivered on weekends or bank holidays. (but is dependant of shipping company schedules)
If we experience a high volume of orders, processing times may be slightly extended.
You will be notified if there is any significant delay.

2. Shipping Carriers Used

We will use any appropriate shipping company to deliver your order.
This may include the following, but is not limited to:
Royal Mail, Evri, Yodel, DHL, UPS, or any other suitable courier depending on the item, destination, or service selected.

The choice of carrier is at our discretion unless you specifically select a courier at checkout (where available).

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Typical UK delivery estimates:

  • Royal Mail 2nd Class: 2–4 business days

  • Royal Mail 1st Class: 1–2 business days

  • Tracked Services: Delivery times vary by courier

Delivery times are estimates and cannot be guaranteed.

4. Order Tracking

If you select a tracked service, a tracking number will be provided once your order has been dispatched.
Economy/untracked services do not include tracking.

5. Shipping Addresses

Please ensure your shipping address is correct before completing your purchase.
We are not responsible for orders sent to incorrectly provided addresses.

If a parcel is returned to us due to an incorrect or incomplete address:

  • Re-delivery will require an additional postage payment from the customer.

6. Lost, Delayed or Missing Parcels

We follow courier guidelines for declaring a parcel lost (Royal Mail: usually 10 working days after expected delivery).

If a parcel is confirmed as lost, we will offer a replacement or refund.

Please note:

  • Courier delays are outside our control.

  • We cannot refund or replace items until the courier’s lost-parcel timeframe has passed.

7. Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours with clear photos of:

  • the outer packaging

  • the unopened product

  • the damage inside the packaging

We will advise you on the next steps for a replacement or refund.

8. Returns Due to Failed Delivery

If a parcel is returned to us because it was not collected or delivery was refused:

  • The customer is responsible for the cost of re-delivery, or

  • A refund may be issued minus the original shipping cost.